COVID-19 Protocols -

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FOUR PAWS VETERINARY WELLNESS - COVID-19 PROTOCOLS

Four Paws is committed to ensuring the health and safety of all your family members (both 4 and 2 legged). We have been and will continue to monitor developments regarding Covid-19 and the guidance of Governor Whitmer, the AVMA, the CDC, and the Michigan Veterinary Medical Association.

Through this crisis, we have and continue to learn many important lessons, on one which is that we truly are all in this together and that we must continue to work together to keep each other safe.

The following policies and protocols have been implemented to limit the exposure between houses and protect our clients, pets, and staff. Please keep in mind that we are not at full-staff and we are working very hard to meet your requests and the needs of your pets. We ask that you please be patient with us as we navigate through this process.

All policies are subject to change.

GENERAL POLICIES

1. All appointments will have pre-screening by telephone or Zoom the day before the in-person appointment. During this appointment, we will discuss how your pet is doing, your main concerns, bloodwork needed, any herbs or supplements requested, etc. It the appointment is for an annual examination, what vaccines (or titers) will be needed and what preventive medications are requested.

These pre-screening appointments will be approximately 15-30 minutes and will be scheduled at the time you schedule your in-person appointment.
In-person appointments will not take place if there has been no pre-screening appointment.

2. When possible, dog appointments will be seen in a garage, screened in porch or outside. Whether this is appropriate for your pet’s situation can be discussed at the pre-screening the day before the appointment.

3. We require that cats be in a carrier/crate on our arrival.The normal “cat wrangling” that we do in some cases will not take place during this time to limit exposure time. If your cat is not confined the appointment will be rescheduled and an examination and travel fee will be charged.

OUR COMMITMENT TO YOU

Four Paws employees who have contact with clients will have their temperatures taken in the morning prior to being allowed into the workplace. If temperatures are > 100 degrees F, the employee will be sent home (current CDC guidelines are >100.4 degrees F). If the employee or any member of their family is clinically ill, the employees will stay home. This could result in needing to reschedule or cancel your appointment.
We will only be bringing in the necessary equipment and tools needed for the examination. We will not bring in our scale(s) for every appointment. Everything will be thoroughly disinfected between appointments.
We will be adhering to 10 foot social distancing requirements. In some cases, you may not be present for the examination.
All employees will wear masks and gloves during appointments.
We will call you if we are running late. Otherwise, please expect us at the time of the scheduled appointment and please have your pet ready.
For dogs, we will do a leash transfer, utilizing our own leash
If you are not present for the examination, Dr. Turenne will contact you by phone following the appointment to discuss her findings and recommendations.

WHAT WE ASK OF YOU

Please check the box next to the statement to indicate an understanding and acceptance of the policy.

Consent*

√ I will schedule a pre-screening appointment when I schedule my pet’s in-person appointment.*

Consent*

√ I understand that if the pre-screening appointment does not take place, the in-person appointment cannot take place.*

Consent*

√ I understand that if my pet has known behavioral concerns and is not amenable to examination within the alotted time for the appointment, that I will be charged the full examination and travel fee.

Consent*

√ If I am sick or a family member is sick, even if the signs are mild, if I have been quarantined after travel or if I have been exposed to someone who had tested positive for Covid-19, my pet’s appointment must be rescheduled.*

Consent*

√ I will inform Four Paws if I have traveled anywhere within 14 days of the scheduled appointment and I understand my pet’s appointment may be rescheduled.*

Consent*

√ I understand that my pet’s appointment will be performed in a garage w/ the door open, outside (weather permitting) or in the back of our sport utility vehicle. I understand that 2 rows of seats will be laying flat to allow for ample room to maneuver.*

Consent*

√ I will have my pet in the pre-determined location on Four Paws arrival*

Consent*

√ I understand that I may not be able to be present for my pet’s examination*

Consent*

√ I will wear a mask and gloves and maintain 10’ distance if I am present during the examination*

Consent*

√ I understand that if I do not adhere to the COVID-19 guidelines, Four Paws has the right to end the appointment and an exam and travel fee will be charged in addition to any services that take place during the appointment.*

Consent*

√ I will discard any trash generated by Four Paws staff during my pet’s appointment (other than needles and other sharps). The trash will be left neatly in a large zip lock bag.*

Consent*

√ I agree to payment via credit card following the in-person appointment.*

Client Consent

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Consent*

√ By checking this box and the above boxes, I agree to these policies and protocols. Please note that upon submitting this form I enter into agreement with the above protocols required of Four Paws Wellness.

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